Questions & Answers
What is the Live Your Whole Life (LYWL) program?
The Live Your Whole Life Program is to support the ability to care for ourselves, our families, and our patients. By caring for ourselves physically, mentally, and spiritually, we can be our best while we are at work and in other areas of our lives.
As an organization, we are directed to be stewards of our resources. One of our most important resources is our health. To ensure high quality patient care, hospital staff members must stay healthy, energetic and engaged. We believe that better health results in better healthcare.
In addition, there is an associated incentive program. Trinity Health rewards you with a lower health insurance premium incentive if you are on the Aetna Health insurance plan and decide to engage in the program.
Read more from Trinity Health here: mybenefits.trinity-health.org/live-your-whole-life
Who manages the Live Your Whole Life (LYWL) Wellness and Incentive Program?
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Trinity Health manages the LYWL program. They have contracted with a wellness portal, Virgin Pulse, to provide you with a high-tech, high-touch program.
What does the Corporate Health and Wellness (CHW) Department at Saint Alphonsus do?
The Corporate Health and Wellness Department is local to Saint Alphonsus and based in Boise. This department is able to offer approved content (webinars, workshops, health coaching, onsite biometric health screenings, and more) as part of the incentive program.
The CHW Department provides additional non-incentivized wellness support (additional workshops, blog articles, free meditations, and more).
This department also offers support on the LYWL program as we are always in touch with Trinity and try to be here to support your health journey in or outside of the incentive.
What big changes are there to the new program and portal?
- Dates:
- Start date is January 2, 2020
- 4 Quarters, dates listed below
- 5,000 points per quarter
- Flexibility:
Complete any option listed on the portal
Complete any option listed as a voucher by the Corporate Health and Wellness Department
*Trinity Health employees are not eligible to complete vouchers, only Saint Alphonsus employees.
You are not required to complete any specific items (not even a health screening is required).
You do not have a specific item to complete during a specific quarter, just achieve 5,000 points per quarter.
- Improved technology
- More syncing capabilities
- Better support features
- More user friendly
What is the incentive?
The incentive is $15/eligible adult/paycheck (for lower health insurance premiums) for Trinity Health and Saint Alphonsus employees. This is done because we, as an organization, believe that better health results in better healthcare.
How are updates and program details communicated?
Trinity Health sends emails as needed. You have the option to opt in or out of emails and other reminders from the wellness portal.
The Corporate Health and Wellness Department communicates updates through intranet banners, What's Trending content, and Daily Announcements. Occasionally flyers or napkin holders may be utilized. We highly recommend checking the CHW Department website at least once per quarter to stay apprised of additional details, vouchers, and support: www.saintalphonsus.org/employee-wellness-program/.
Who is eligible for the program?
In short, all colleagues and partners covered under the health plan.
All employees of Saint Alphonsus and Trinity Health can take advantage of the Live Your Whole Life Program. STARS, volunteers, and other outside entities working with Saint Alphonsus are not eligible for the program.
Only those on the Aetna Health Insurance Plan have the ability to achieve the incentive (maintain lower per pay cost for medical insurance).
Covered spouses/partners are also eligible to maintain the lower per pay cost for medical insurance through the Live Your Whole Life Program.
What if I do not want to participate?
Participation is not required. A colleague or benefitted partner can choose not to participate; however, they will not maintain their $15 per person health insurance premium reduction.
Do covered partners have to participate in the program?
A covered partner can choose not to participate in the program. The incentives are assessed independently. By choosing not to participate, the partner will not maintain their $15/paycheck incentive.
Example: There are up to two eligible adults on the incentivized health plan. They have two individual $15 incentives per pay check for a total of $30 per paycheck. If the eligible colleague achieves 5,000 points in quarter 1, but their covered partner does not, the colleague will maintain their $15 of the $30 possible per paycheck.
What do partners need to do to maintain their health insurance incentive?
Both colleagues and partners have the same requirements to maintain their individual health insurance incentives. This includes creating a separate wellness portal account and achieving a separate 5,000 points per quarter. These incentives are assessed independently.
Do dependents need to do anything in the program?
Dependents covered on the health plan do not need to participate in the LYWL program.
What if I am newly enrolled in the health plan?
Anyone with a medical benefit starting after January 1st is grandfathered in for their first year of employment and will automatically maintain the lower per pay cost of medical coverage for the whole year. During the second year of coverage, the colleague can maintain their lower health insurance premium through participation of the Live Your Whole Life Program.
How many points are required to maintain the benefit?
During quarters 1-3 (January-September), the achievement of 5,000 points (Level 4) is required to maintain the incentivized health insurance premium.
Do points roll over from quarter to quarter?
No, points do not roll over quarter to quarter.
I have no wellness on my check, what can I do?
The incentive is adjusted in January, May, August, and November. All colleagues are gifted with the incentive from January-April. If you did not reach 5,000 points in the wellness portal by the end of a quarter, you have the ability to earn it back for the next quarter.
For example, if you do not reach 5,000 points January-March (Quarter 1), you will receive no wellness on your check and lose the $15/person per paycheck. If you reach 5,000 points from April-June (Quarter 2), your incentive will be adjusted in August and you will gain back your incentive for that quarter.
How can I get support with the Portal?
Support tools are available on the Corporate Health and Wellness department including demonstration videos and tip sheets. www.saintalphonsus.org/employee-wellness-program/
The Corporate Health and Wellness Department can provide basic support for the wellness portal (ie how to use the portal, how to change language preferences, how to earn points, how to get the most out of your experience). You can call 208-367-6225, email sawellness@saintalphonsus.org, or schedule a time to come in and discuss in person. For advanced issues or issues with connectivity, please use the portal support feature found at: virginpulse.zendesk.com/hc/en-us or by simply clicking support from your portal page. You can also call Virgin Pulse directly at 855-491-8781.
In addition, there are a variety of languages available on the portal, if you need help changing your language preferences, please reach out to the Corporate Health and Wellness office.
Who will have access to my health information?
Your privacy is our commitment. The Corporate Health Services team is made up of clinical professionals with several years of experience in the wellness field. The protection of your personal health information is a priority. We will only disclose your health information to organizations that assist us in providing our services to you such as your care managers and physicians as part of a care management plan. Care managers may be provided through Virgin Pulse, health plan administrators, or clinically integrated networks. Outside of this purpose your Protected Health Information (PHI) will not be shared with your employer without your consent. Detailed personal information included in the PHI may not be used by your employer for any employment-related purposes.
Are health screenings still available?
Both onsite health screenings, provided by the Corporate Health and Wellness department, and provider health screening forms are options as ways to earn. Check out the CHW website and the wellness portal's "ways to earn" to decide how you would like to participate in the program. www.saintalphonsus.org/employee-wellness-program/
Step by step overview for maintaining your wellness incentive through the Live Your Whole Life program:
- Register for the Wellness Portal: landing.virginpulse.com/liveyourwholelife/
- If you have a covered partner, they must create a separate account
- Get familiar with the wellness portal, incentive tracking bar, and quarter dates.
- For tip sheets and demonstration videos, use the CHW
- Earn 5,000 points per quarter, check out the "ways to earn" tab and decide your favorite ways to earn those points.
- Also check the Corporate Health and Wellness Department's website for approved voucher activities and announcements: www.saintalphonsus.org/employee-wellness-program/
- Note that Trinity Health employees cannot earn points for voucher activities
- Because points don't roll-over, make sure to keep an eye on dates and your incentive status bar. Re-start each quarter by earning another 5,000 points in whatever ways you prefer.
- Quarter 4 (October-December) is optional, you do not have to achieve any points but can stay on track by still enjoying offerings.
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