Financial Support and Services

Saint Alphonsus is committed to serving the healthcare needs of our community.  We also understand that the financial burden of healthcare can be overwhelming, that is why we have established a financial assistance program.  This program is a resource for patients who need assistance covering the cost of their medical care. 

Our staff is available to assist the patient is applying for public assistance programs or to establish a manageable monthly payment plan.

Financial Support Summary

What if I don't have health insurance or have only limited insurance?

If you do not have health insurance coverage or resources to pay your bill in full, contact Patient Financial Services at that hospital you were seen to discuss your situation. We can help any patient obtain necessary hospital services in a respectful and efficient manner. We can provide assistance by:

• Establishing a low-interest loan
• Helping you qualify for one of several public assistance programs.
• Determining if you qualify for a full or partial discount off your hospital bill through the Financial Support policy.

Who is eligible for Financial Support?

All patients, regardless of race, creed, gender, age, or national origin, may apply for financial assistance from Saint Alphonsus either in advance of or after receiving covered services.

Eligibility is determined on an individual basis, taking into account factors such as household size, income, assets, and insurance status.

If you appear to be eligible for public assistance, staff can assist you in completing the public assistance application process before you can be considered.

What services qualify?

Financial support applies to all medically necessary patient services that are provided at our hospital including inpatient, outpatient and emergency services. 

What services don't qualify?

Saint Alphonsus financial assistance is not available for the following services:

• Services that are not medically necessary, including cosmetic surgery
• Services to patients who qualify for county, state, federal or other assistance programs
• Services that a patient chooses to receive outside of their insurance network
• Services rendered by physicians and other healthcare providers

How will I know if I qualify?

In order to determine your eligibility, you will be asked to complete a Financial Assistance Application and provide certain supporting information to verify your household income and net assets. You will receive written or telephone contact from a SAHS representative notifying you of decisions resulting from your application.

What are the patient obligations when receiving Financial Support?

You will be expected to cooperate in providing the requested financial and other information used to determine your eligibility in a timely manner. If you qualify, you will be expected to pay the remaining balance for the services you received. Our financial counselors can assist you in establishing a low-interest loan.

Who do I contact if I am interested in applying for assistance or have a question on my bill?

If you have any questions regarding your account or our financial support, you may contact us prior to registration, at the time of registration, or following your hospital visit by calling the financial service department at the hospital you were seen at. Our regular business hours are Monday through Friday, from 8 a.m. to 5:00 p.m.

No Surprises Act – Balance Billing Protections

The No Surprises Act protects patients from large and unexpected surprise bills for out-of-network emergencies and certain non-emergency services provided in in-network health care facilities. Learn More.

What are the different phone numbers I can call for services at Saint Alphonsus?