Financial Aid FAQ

What if I don't have health insurance or have only limited insurance?
If you do not have health insurance coverage or resources to pay your bill in full, contact Patient Financial Services at a number listed belowto discuss your situation. We can help any patient obtain necessary hospital services in a respectful and efficient manner. We can provide assistance by:

Establishing a manageable monthly payment plan.
Helping you qualify for one of several public assistance programs.
Determining if you qualify for a full or partial discount off your hospital bill through SARMC Assistance.

Who is eligible for Saint Alphonsus assistance?
All patients, regardless of race, creed, gender, age, or national origin, may apply for financial assistance from Saint Alphonsus either in advance of or after receiving covered services. Eligibility is determined on an individual basis, taking into account factors such as family size, income, assets and insurance status. If you appear to be eligible for public assistance, Saint Alphonsus staff can assist you in completing the public assistance application process before you can be considered for Saint Alphonsus assistance.

What services qualify for Saint Alphonsus assistance?
The Saint Alphonsus Financial Assistance Program applies to all medically necessary patient services that are provided at our hospital including inpatient, outpatient and emergency services.

What services don't qualify for Saint Alphonsus assistance?
Saint Alphonsus Financial Assistance is not available for the following services:

Services that are not medically necessary, including cosmetic surgery
Services to patients who qualify for county, state, federal or other assistance programs
Services that a patient chooses to receive outside of their insurance network
Services rendered by physicians and other healthcare providers

How will I know if I qualify for Saint Alphonsus assistance?
In order to determine your eligibility for our Financial Assistance Program, you will be asked to complete a Financial Assistance Application and provide certain supporting information to verify your household income and net assets. You will receive written or telephone contact from a Saint Alphonsus representative notifying you of decisions resulting from your application.

What are the patient obligations when receiving financial assistance?
If you apply for our Financial Assistance Program, you will be expected to cooperate in providing the requested financial and other information used to determine your eligibility. If you qualify for a partial discount, you will be expected to pay the remaining balance for services you received. Our financial counselors can assist you in establishing a payment plan.

Who do I contact if I am interested in applying for assistance or have a question on my bill?
If you have any questions regarding your account or our Financial Assistance Program, you may contact us prior to registration, at the time of registration, or following our hospital visit by calling the appropriate number listed below. Our regular business hours are Monday through Friday, 8 a.m. to 5:00 p.m.

What are the different phone numbers I can call for services at Saint Alphonsus?
Below are the numbers for the different financial areas:

For care and services provided at Saint Alphonsus Medical Center - Baker City
- Customer Service 888-654-7330
- Financial Assistance 541-523-8816
For care and services provided at Saint Alphonsus Regional Medical Center in Boise
- Customer Service 208-367-2130
- Financial Assistance 208-367-2130
For care and services provided at Saint Alphonsus Medical Center - Nampa
- Customer Service 208-367-3514
- Financial Assistance 208-463-5538
For care and services provided at Saint Alphonsus Medical Center - Ontario
- Customer Service 1-866-626-7272
- Financial Assistance 541-523-8816